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The Erimus Practice
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Complaints or Comments

How to Make a Complaint or Comment Regarding The Service

Comments, complaints, compliments and suggestions are always welcome and may be addressed to the Practice Manager. Complaints will be considered seriously and dealt with within the 14 days with an appropriate response. You can help us by recognising that problems can usually be rectified within the practice.

If you remain dissatisfied with the response to your complaint you have the right to ask the Parliamentary and Health Service Ombudsman to review your case. This should be done within two months of receiving the Practice response. The Parliamentary and Health Service Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide services. You can contact them at on 0345 015 4033 or write to them at

Parliamentary and Health Service Ombudsman, Millbank tower, Millbank, London. SW1P 4QP Email: phs.enquiries@ombudaman.org.uk 

If you have an issue, concern or query about the service at this practice you can contact the Patient Advice and Liaison Service (PALS) on 08000131255.

If you would like to see a copy of the practice Complaints procedure, please contact the surgery.

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The Erimus Practice

20 Cleveland Square, Middlesbrough, Cleveland, TS1 2NX

  • 01642 242746
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